Search results for "emotional management"

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Is team emotional composition essential for virtual team members’ well-being? The role of a team emotional management intervention

2021

The aim of this study was twofold. First, we examined the relationship between virtual teams’ emotional intelligence composition and three indicators of their members’ well-being, members’ satisfaction with the team, and positive and negative affective states. Second, we analyzed the moderator role of an online team emotional management intervention in the effects of the team emotional intelligence composition. One hundred and two virtual teams participated in an experimental study with repeated measures. Teams were randomly assigned to either an intervention designed to help them detect and manage emotions during virtual teamwork or a control condition (with no intervention). We followed a…

Health Toxicology and Mutagenesismedia_common.quotation_subjectmembers’ well-beingApplied psychologyeducationEmotions050109 social psychologyemotional intelligenceArticlemembers' well-beingIntervention (counseling)0502 economics and business0501 psychology and cognitive sciencesmedia_commonTeam compositionPatient Care TeamTeamworktrainingEmotional intelligence05 social sciencesMultilevel modelPublic Health Environmental and Occupational HealthVirtual teamRModerationteam emotional managementWell-beingteam compositionMedicinePsychology050203 business & managementvirtual teams
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El management de las conductas socioemocionales. Una aproximación teórica y empírica desde el caso de los agentes de "contact centers"

2020

How is a specific type of emotion-related work conducts formed today? What principles guide these conducts and what effects do they have on those who work? The study of Contact Center agents allows us to understand how a set of personal qualities such as patience and good treatment of others, certain desires and personal impulses or even intimate sensations such as anguish or individual expectations have become managerialized emotions that end up modifying the inner attitudes of these agents. Within this framework, we propose a theoretical approach that integrates the work of Weber, Foucault and Elias, which invites us to reflect on a socio-emotional manner of leading one?s life (Lebensfu?h…

Ericemotional managementcertain desires and personal impulses or even intimate sensations such as anguish or individual expectations have become managerialized emotions that end up modifying the inner attitudes of these agents. Within this frameworkFoucault and EliasCompetencias SocioemocionalesSubjetividad.:SOCIOLOGÍA [UNESCO]Conducción de Vida (lebensfu?hrung)Osvaldo Javier How is a specific type of emotion-related work conducts formed today? What principles guide these conducts and what effects do they have on those who work? The study of Contact Center agents allows us to understand how a set of personal qualities such as patience and good treatment of othersContact Centers-agentesLópez Ruizwhich invites us to reflect on a socio-emotional manner of leading one?s life (Lebensfu?hrung) that is emblematic of our timeon how a dominant managerial rhetoric is experienced as true and on what the possibilities of other subjectivities are Management Emocionalmanner of leading one?s life (Lebensfu?hrung)UNESCO::SOCIOLOGÍAsubjectivity 33 471137-7038 8537 Arxius de sociologia 562372 2020 42 7674030 El management de las conductas socioemocionales. Una aproximación teórica y empírica desde el caso de los agentes de "contact centers" Moenchwe propose a theoretical approach that integrates the work of Webercontact center-agentssocioemotional competences
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